RULES & CANCELLATION POLICY

COURT reservation RULES:

Court reservations and cancellation fees are the responsibility of the person who booked the court reservation.

The person who makes the reservation must be present.

Reservations are highly encouraged in order to ensure that you have a court and enough time for your party to play when you arrive.

  • If your group has MORE people than you reserved for, your group must pay for EVERYONE ENTERS COURT. You can UPDATE the number of players at least 24 hours before your reservation to ensure you have extra time to accommodate your additional players.

  • If your group has LESS people than you reserved for, your group must pay for the missing players. We will not honor less player with less court time. You can UPDATE the number of players at least 24 hours before your reservation.

  • We DO NOT ALLOW any guests on the courts side. Anyone enter the gym area, will consider as PLAYER, must PAY first before enter, Or must stay in resting area, away from the gym floor.

  • Court reservations are intended for gameplay only and may not be used for a private practice (multi-shuttles, feeding, etc).

  • More than 24Hrs. prior to your reservation schedule, you can cancel/change from your email link ( the confirmation email has link valid till 24hrs. prior to your schedule ). You can cancel at no cost.

  • Less than 24Hrs. prior to your reservation schedule, you CAN NOT cancel/change schedule from your email any longer. You must contact: 646-271-3228 by text messaging:

    • Less than 24Hrs, but more than 2Hrs. prior to your reservation schedule = 50% charge of your reservation.

    • Less than 2Hrs. prior to your reservation schedule = 100% charge of your reservation.

  • Any emergency request for cancellation, we reserve the rights to request prompt explanation and prove in order to waive the late cancellaion charge.

Cancellation policy:

Court reservations and cancellation fees are the responsibility of the person who booked the court reservation.

The person who makes the reservation must be present.

RACKET RENTAL: $7/each

  • If the string is broken, there is an additional $5 fee

  • If the racket is broken, there is an additional $50 fee

SHOE RENTAL: $5/pair

EquipmenT rental policy:

ALL PLAYERS MUST WEAR NON MARKING SPORTS SHOES

  • All players must either wear sports shoes or go without their shoes if they did not bring sports shoes and/or refuse to rent sports shoes

  • We do not allow leather shoes, uggs, high heels, sandals, boots, etc on the court

dress code: